M-F: 8:30-7:30 SAT: 9:00-1:00 CST
Shopping Cart My Account Wishlist Login
Follow us on: twitter facebook You Tube

Heating and Cooling System Selector
Find a Professional Installer with Preferred Contractor

Air Conditioner, Heat Pump, Geothermal, Hvac Tech Forum

Ingram's Water & Air Equipment BBB Business Review

Home Builders Association of Western Kentucky

Remodeling and Home Design


McAfee SECURE Site


Welcome to Ingram’s Water & Air Equipment. Over the years, we’ve gotten very good at delivering reliable products to our customers quickly and efficiently.

Today, I’ll take you through the packaging, shipping, and receiving process we use to ensure effective delivery.

Let’s go over the basics.

Most Ingram products ship within 24 hours of your order.

Our prices are upfront and highly competitive.

There are no hidden fees. The price you see on our website is the only price you pay.

Shipping is 100% free.

In addition to quality HVAC equipment, we also deliver unlimited technical support, friendly customer service, 24/7 live chat support, free duct sizing assistance, and, when required, no order cancellation fee.

Let’s start at the beginning of the packaging, shipping, and receiving process.

After you have ordered a heating and air product from Ingram’s Water & Air, what happens next?

First, our warehouse team identifies your product and begins the packaging procedure. To ensure you get the best quality system possible, every product we ship is thoroughly inspected in our warehouse before it goes out the door.

After the product is located and inspected, the order is prepared for shipping. The components are strapped, shrink wrapped, and palatalized for transport. This ensures minimal movement during shipping, and protects your purchase.

Finally, our warehouse team prepares the Bill of Lading and the delivery company takes possession of the product.

What is a Bill of Lading?

Your product Bill of Lading is very important. This document of title protects your purchase during shipping. The BoL covers the carrier responsibilities to you, and details the condition of the merchandise when it left our warehouse.

We’ll come back to the Bill of Lading again.

Once your product leaves the warehouse, we entrust it to a professional carrier company dedicated to getting the product to you in excellent condition.

Before delivery, the carrier company will contact you via phone to schedule delivery at a day and time that’s convenient for your schedule.

The carrier will then deliver to you in person to ensure you get the HVAC system you paid for.

When it is required, we provide liftgate service for heavy and bulky product. Leave the lifting to us.

After the product is unloaded, the freight carrier will provide you with the Bill of Lading.

Do not sign the Bill of Lading immediately.

Thoroughly inspect your product for any damage that may have occurred in the delivery process. Make sure everything you ordered is accounted.

If you find damage, but it is only cosmetic, note the damage on the Bill of Lading. Contact us, and we will file a claim for repairs.

If your order is severely or completely damaged, refuse the shipment. Contact us, and we’ll ensure you get what you paid for.

Remember, inspect, then sign. The Bill of Lading is there to protect your investment and rights.

Once your product is paid for, shipped, and received, our job at Ingram’s Water & Air is done, right?

Not at all.

At Ingram’s, we provide full technical support for your product. We have a staff of HVAC professionals on-call to help you overcome any technical hurdles you might encounter.

If you or your HVAC contractor run into a problem while installing a product from Ingram, contact us and we’ll do everything we can to help you.

Hopefully, you now understand the Ingram packaging, shipping, and receiving process. If you still have questions, give us a call and we will be happy to answer them.

Thanks for watching.

Back to FAQ

What Our Customers Are Saying: