Friendly Service.
We are a friendly, family-owned business that enjoys getting to know our customers. Your concerns have our utmost attention.
Lowest Out the Door Price
We guarantee to have the lowest out the door price. This is after shipping cost, special handling fees, insurance, and etc.
Quality Products.
The Hvac Direct® philosophy: Be the highest quality, lowest cost producer of heating and air conditioning equipment in the world.
Is it successful? Hvac Direct's share of the market has grown faster than any other major manufacturer. Hvac Direct's Quality and Value speak for themselves.
Hvac Direct has been very successful at increasing its presence in the mature HVAC industry, due primarily to the following philosophies:
High quality at a low cost equals value
Maintain low overhead
Invest money normally spent on advertising and promotions in research and development, which translates to high quality at a low cost for the consumer
Create products that are engineered for reliable long life, utilizing the best components with some of the lowest failure rates in the industry
Offer one of the best warranties in the industry
Fast Shipping.
All HVAC shipments are either sent using UPS freight or R and L carriers, and are easily monitored of their progress from our door to yours. We strive to save you additional money on freight cost, call us for the lowest available shipping quote.
ENERGY STAR Partner Proud member of ENERGY STAR to help you save money with the most efficient equipment possible. www.energystar.gov
Better Business Bureau Member
We are proud members of the Better Business Bureau. Check our status by clicking on the BBB icon or visit www.bbbonline.com.
We have been awarded a GSA advantagecontract with the government this service provides the most convenient one-stop shopping source to meet all government procurement needs.
Satisfaction Guaranteed.
All our top-quality products are backed with a customer satisfaction guaranteed warranty. We will do everything we can to assure your absolute satisfaction with our products and services.
Free Technical Support.
We will gladly assist you with any questions or needs you may have. Please feel free to email us or call us toll free at 1-800-360-1569.
Warranty on Equipment
We back all manufacturer warranties on equipment, the equipment must be installed by a heating and air contractor or approved by HVAC technician. When a part needs to be replaced we will ship you the replacement part and then you will return defective part back to us for warranty reimbursement. We back all manufacturer warranties on parts only, the customer is responsible for the shipping and labor charges to replace defective parts.
Return Policy
Our return policy is as follows: Genuinely defective goods will be replaced or money refunded, however we must be advised of any defective goods upon receipt of the item. It is the customer’s responsibility to pay for and ship the item back to us. If the item is found to be defective, we will also refund the postage cost. If a customer orders the wrong product or chooses to return it before use there will be a 15% restocking fee. Sales on electric items such as circuit boards are final and no returns will be honored. Items that have been installed, unless defective with the exceptions listed above, are not returnable. The return period is only valid for 30 days after the unit was shipped.
Friendly Service.
